ERS’s Response to COVID-19 (03-16-2020)

Aloha ERS ‘Ohana,

Effective today, March 16, the Employees’ Retirement System of the State of Hawaii (ERS) will no longer be able to accommodate members for consultation at its Oahu and Neighbor Island offices without scheduled appointments.  Retirement documents may continue to be dropped off at our offices and will be reviewed by the ERS staff.  Please contact us prior to visiting for the most current customer service information.

Email and telephone service will continue during our regular business hours of 7:45 A.M. through 4:30 P.M., Monday through Friday, although there will likely be longer wait times for phone calls.

Phone:           (808) 586-1735


As a reminder, it is not necessary to visit the ERS for your retirement resources.  Information and forms are available by clicking the drop-down menus for members and retirees.  Our “Benefits Calculator” will provide you with retirement estimates and active member information is available at the “Member Information” link.  Both are located on the menu at the right of the Home Page.  ERS will continue to process retirement applications and benefit payments as scheduled.

We are reducing visitor services to minimize non-critical personal contact and to promote social distancing.  All measures are being taken to safeguard our members and staff and to slow the spread of COVID-19.

Mahalo for your patience and understanding!