Contact Us

ERS offices are open from 7:45 a.m. to 4:30 p.m. Monday through Friday, except State Holidays.

NOTE: For information on medical, chiropractic, prescription drug, dental, vision, and life insurance benefits, contact the Hawaii Employer-Union Health Benefits Trust Fund (EUTF) at

City Financial Tower
201 Merchant Street, Suite 1400
Honolulu, HI 96813-2980

The Employees’ Retirement System (ERS) is located on the corner of Merchant and Alakea Streets on the 14th floor of the City Financial Tower. Validated parking is available in the building.

Phone: (808) 586-1735
Fax: (808) 587-5766

Phone: 1-888-659-0708  (Members residing on the continental United States)

Parking Instructions

  • Enter parking garage from Richards Street which is a one-way street going towards the ocean (Makai).
  • Park on the 3rd level and take the elevator to the lobby.
  • Catch the building elevator to the 14th floor.
  • Validate your parking ticket with the ERS receptionist before leaving.

Neighbor Island Locations

101 Aupuni Street, Ste. 208
Hilo, HI  96720
Ph: (808)974-4077
Fax: (808)974-4078

3060 Eiwa Street, Rm. 302
Lihue, Kauai, HI  96766
Ph: (808)274-3010
Fax: (808)241-3193

54 S. High Street, Rm. 218
Wailuku, Maui,  HI  96793
Ph: (808)984-8181
Fax: (808)984-8183

Neighbor Islands may call toll free to Oahu for assistance

Hawaii              974-4000  ext. 61735
Maui                 984-2400 ext. 61735
Kauai                274-3141 ext. 61735
Molokai/Lanai  1-800-468-4644  ext, 61735

ERS Office-Visit Procedures: Starting Sept. 13, 2021, visitors to the Employees’ Retirement System offices must provide verification of being fully vaccinated or if not fully vaccinated, provide a negative COVID-19 test result (taken within 72 hours of the ERS office visit) as a condition of entry. Contact the ERS at 808-586-1735 or the office on your island before visiting. Click here to view the full message. Mahalo.