ERS offices are open from 7:45 a.m. to 4:30 p.m. Monday through Friday, except State Holidays.
NOTE: For information on medical, chiropractic, prescription drug, dental, vision, and life insurance benefits, contact the Hawaii Employer-Union Health Benefits Trust Fund (EUTF) at eutf.hawaii.gov.
City Financial Tower
201 Merchant Street, Suite 1400
Honolulu, HI 96813-2980
The Employees’ Retirement System (ERS) is located on the corner of Merchant and Alakea Streets on the 14th floor of the City Financial Tower. Validated parking is available in the building.
Phone: (808) 586-1735
1-888-659-0708 (Members residing on the continental United States)
Fax: (808) 587-5766
For requests related to the Uniform Information Practices Act, please see the ERS Records Requests FAQs below prior submitting your request.
ERS Records Request FAQ
- Enter parking garage from Richards Street which is a one-way street going towards the ocean (Makai).
- Park on the 3rd level and take the elevator to the lobby.
- Catch the building elevator to the 14th floor.
- Validate your parking ticket with the ERS receptionist before leaving.
Neighbor Island Locations
101 Aupuni Street, Ste. 208
Hilo, HI 96720
3060 Eiwa Street, Rm. 302
Lihue, Kauai, HI 96766
54 S. High Street, Rm. 218
Wailuku, Maui, HI 96793
Neighbor Islands may call toll free to Oahu for assistance
Hawaii 974-4000 ext. 61735
Maui 984-2400 ext. 61735
Kauai 274-3141 ext. 61735
Molokai/Lanai 1-800-468-4644 ext, 61735