Contact Us

ERS offices are open from 7:45 a.m. to 4:30 p.m. Monday through Friday, except State Holidays.

NOTE: For information on medical, chiropractic, prescription drug, dental, vision, and life insurance benefits, contact the Hawaii Employer-Union Health Benefits Trust Fund (EUTF) at

City Financial Tower (Map)
201 Merchant Street, Suite 1400
Honolulu, HI 96813-2980

The Employees’ Retirement System (ERS) is located on the corner of Merchant and Alakea Streets on the 14th floor of the City Financial Tower. Validated parking is available in the building.

Phone: (808) 586-1735
             1-888-659-0708  (Members residing on the continental United States)
Fax: (808) 587-5766

For requests related to the Uniform Information Practices Act, please see the ERS Records Requests FAQs below prior submitting your request.
ERS Records Request FAQ

Parking Instructions

  • Enter parking garage from Richards Street which is a one-way street going towards the ocean (Makai).
  • Park on the 3rd level and take the elevator to the lobby.
  • Catch the building elevator to the 14th floor.
  • Validate your parking ticket with the ERS receptionist before leaving.

Neighbor Island Locations

Hawaii (Map)
101 Aupuni Street, Ste. 208
Hilo, HI  96720
Ph: (808)974-4077
Fax: (808)974-4078

Kauai (Map)
3060 Eiwa Street, Rm. 302
Lihue, Kauai, HI  96766
Ph: (808)274-3010
Fax: (808)241-3193

Maui (Map)
54 S. High Street, Rm. 218
Wailuku, Maui,  HI  96793
Ph: (808)984-8181
Fax: (808)984-8183

Neighbor Islands may call toll free to Oahu for assistance

Hawaii              974-4000  ext. 61735
Maui                 984-2400 ext. 61735
Kauai                274-3141 ext. 61735
Molokai/Lanai  1-800-468-4644  ext, 61735

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